Terms & Conditions

Last Updated: Mar 26, 2021

Customer Terms and Conditions

In the event that one of our customers requires sending stock back to us for a refund the following will apply:

Our customers can cancel an order at any time up until the day before it has been despatched by either emailing sales@pro-tiles.co.uk or calling on 01925 509149

We would like our customers to contact our sales office prior to returning any goods to obtain a returns/collections note by either emailing sales@pro-tiles.co.uk or calling 01925 509149

You may return goods that are damaged/faulty within 7 days from the date of delivery providing that the goods are complete and in their original packaging

A copy of the returns/collection note is attached to the goods. Contact must be made within 3 days of receiving your goods along with description and photos of damaged areas to arrange a return or refund.

The company will examine the goods on return and once deemed in faulty condition a credit will be processed. Unless otherwise notified by the company the price of the goods will be refunded.

Original delivery charges will not be refunded. We aim to process all refunds within 14 working days of the return.

We do not provide refunds on over ordered items.